Manufacturer of professional wood chippers, Timberwolf, has
extended its unrivalled customer support with the introduction of an industry
first, five-year manufacturer’s warranty.
The option to increase the standard three year warranty up to a
total of five years is available across the entire Timberwolf range, and can
even be applied to older machines still within their original three year
warranty period, offering complete peace of mind.
Combined with the industry’s strongest support network - featuring
17 dealers and over 250 Timberwolf trained technicians operating from 38 depots
across the country - this industry first warranty further strengthens
Timberwolf’s unrivalled customer support offering.
Guy Marshlain, Sales and Marketing Director at Timberwolf, said:
“We work hard to build strong relationships with customers and dealers to
ensure our products and services are at the forefront of our industry, offering
power, strength and support no other manufacturer can.
“After speaking with customers, we developed our new warranty
option to provide complete peace of mind, extending our warranty cover for
longer, so customers can focus on their businesses, safe in the knowledge they
won’t be facing unexpected repair costs. Put simply, buying a Timberwolf
provides much more than a machine.”
Over the last 30 years, the Suffolk-based company has manufactured
more than 13,500 machines, providing a wide range of industry-defining petrol
and diesel wood chippers for those working in arboriculture.
Customers have access to support founded on three decades of
industry expertise and engineering excellence to combat all challenges faced by
modern arborists. This marketing-leading support has seen Timberwolf receive
high levels of positive customer feedback with 99% of customers, since August
2018, saying they would recommend Timberwolf to someone else.
Timberwolf’s industry expertise and guidance can be best
viewed through the launch of its ‘All the Facts,#NoOmissions’ campaign which brought clarity to
new government engine emission legislation – known as ‘Stage V – in January
this year.
A number
of ‘myths’ had become prevalent in the industry, with many incorrectly
believing diesel powered wood chippers could no longer be used or purchased due
to the new rules affecting non-road mobile machinery, including wood chippers.
Timberwolf’s awareness campaign, educated and reassured the customers and the
wider industry that pre-Stage V diesel wood chippers above 25HP could still be
used and traded after the implementation of the new rules.
