Timberwolf strengthens customer support network

Timberwolf the UK’s leading manufacturer of professional wood chippers has strengthened its unrivalled customer support network with the addition of two new dealers.

Masons Kings will offer sales and support to customers in North Somerset, Devon and Cornwall, whilst Tallis Amos Group (TAG) will serve customers in Bristol, Herefordshire and Worcestershire.

In addition, Timberwolf’s long-term dealer Ben Burgess Ltd with its head office in Norwich, will extend its East Anglia coverage to include Bedford and Milton Keynes from a brand new, purpose built depot in Ellington.

Combining engineering excellence with the industry’s strongest support network, the Suffolk-based company has the largest selection of wood chippers on the market, manufacturing products for those working in arboriculture.

This latest business growth takes the number of its dealers to 17, working from 38 depots, and with over 225 Timberwolf trained technicians. The expansion cements the firm’s unique position within the industry, offering customers far more than a machine with the extra reassurance in the strength and support of the Timberwolf dealer network and trained technicians.

Guy Marshlain, Sales and Marketing Director, said: “We know our machines are a crucial element in the smooth running of businesses throughout the UK, which is why end-to-end support for our customers is something we provide with every Timberwolf product.”

With three depots, in Exebridge, Chudleigh and St Columb, Masons Kings will offer Timberwolf owners an efficient and premium service throughout North Somerset, Devon and Cornwall.

The Masons Kings team of over 40 trained technicians will ensure parts are located even closer to businesses, reducing down-time required for servicing and providing quick access to spares, as well as an increase to the Timberwolf Sales and Demonstration teams in the area.

While the addition of TAG, to the Timberwolf dealer network, brings a roster of 60 qualified service engineers and technicians and four depots to customers in Bristol, Herefordshire, Worcestershire and surrounding areas.

A further enhancement to the Timberwolf dealer network is the territory extension of grounds care provider, Ben Burgess GroundsCare Equipment, to include the Bedford and Milton Keynes area from their brand-new, purpose-built depot at Ellington.

Ben Burgess GroundsCare Equipment’s new depot based in Ellington enhances the already comprehensive service support Timberwolf owners are given in Norfolk, Suffolk and Cambridgeshire.

Guy Marshlain added: “Our customer support network offers a unique service, unrivalled by any other UK based wood chipper manufacturer. We’re excited to welcome Masons Kings and Tallis Amos Group to our dealer network and to see Ben Burgess expand their territory.

“Their industry experience and expertise, coupled with our engineering excellence, means Timberwolf customers continue to access the very best support for their business.”

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